We aim to get all orders made before 3 pm to be dispatched the same working day via royal mail or alternate tracked service (tracking information will be relayed back to you via email once dispatched)
Next day shipping is available from just £2.99 with a minimum order value of £20.00
Shipping to the rest of Europe is an additional £9.00 until your cart value is £100 or more, in which case will be free.
Shipping rates to the rest of the World countries carry an additional £12.00 - £18.00 charge.
Missing or Damaged Goods
Please ensure all information provided (Delivery address) are correct, we cannot accept responsibility for missing parcels sent to an incorrectly provided delivery address.
Orders will take between 3-5 working days to arrive from order date, any parcels that get delayed will need up to 30 days to issue refund as we will need to take this up with our chosen courier
(parcels tend to turn up within this time).
Cancelling an order
If u change your mind on an order please contact us as soon as possible to rectify, if the order has already been dispatched the matter will have to be dealt with as if it was a return (postage not refunded)
Returns
All orders are eligible for a refund if are returned to us in the condition they were sent out in within 14 days of you receiving the item (Please contact us before returning). In the case where you believe the item you have received is faulty please contact us as soon as possible and we will advise you on the steps to take.
Exchanges
When exchanging an item please ensure you contact us as soon as possible to ensure we have the correct size to amend your order, then you will be advised from there. Buyer is eligible to pay return postage but we will cover sending out your amended order.
